Pico de Oro is a chicken broiler and restaurant with more than 15 years of experience in the food sector in Cundinamarca. It is recognized for its good seasoning and quality.

 

Pico de Oro presented the challenge to Fika-IO to train all its staff with innovative methodologies that would involve all staff and be reflected in their sales.

 

* The challenge: Train all Pico de Oro staff so that they feel ownership of their work beyond just developing their position commitments and thus identify constant improvements in customer service and themselves as a work team.

 

* The solution: A training day is prepared with new methodologies where it is used as a strategy to identify one's own challenges through both team and individual activities.

 

* The result: A team more committed to its work, developing support skills in different areas when necessary and with an increase in sales of 20% measurable at the end of the calendar month